Privacy Policy



Last updated: [insert date]
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use Our Website, Services, contact forms, commercial proposals, partner programs and other interactions with GixWeb. It also tells You about Your privacy rights and how applicable law protects You.
We use Your Personal Data to provide, maintain and improve the Services. By using the Website, submitting a request, ordering Services, participating in a partner program, or otherwise interacting with Us, You agree to the collection and use of information in accordance with this Privacy Policy. If You do not agree with this Privacy Policy, please do not use the Website or provide Us with Your information.
1. Interpretation and Definitions
1.1. Interpretation
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
1.2. Definitions
For the purposes of this Privacy Policy:
Account means a unique account, workspace, dashboard, API access, billing profile or other access method created for You to access Our Services or parts of Our Services.
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either "the Company", "GixWeb", "We", "Us" or "Our") refers to GixWeb Tech FZ-LLC, a Free Zone Limited Liability Company FZ-LLC registered in Ras Al Khaimah Economic Zone / RAKEZ, United Arab Emirates, Registration No. 0000004087363, incorporated on 07-05-2026. The Company holds Services Licence No. 47031889 and Media Licence No. 17008612, both issued by Ras Al Khaimah Economic Zone Authority on 07-05-2026 and expiring on 06-05-2027. The licensed address is VUET2856, Compass building - Al Hulaila, AL Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates, and the office / correspondence address is Burlington Tower, Office 612, Business Bay, Dubai, United Arab Emirates.
Cookies are small files placed on Your computer, mobile device or any other device by a website, containing details of Your browsing history, preferences or interaction with that website among their many uses.
Country refers to the United Arab Emirates.
Device means any device that can access the Website or Services, such as a computer, mobile phone, digital tablet or other connected device.
Personal Data means any information that relates to an identified or identifiable individual.
Services means the commercial, technical, consulting and intermediary services provided by GixWeb, including AI API, AI tokens, inference, cloud services, China Connectivity, Cloud Phones, commercial assessment of terms, partner programs, onboarding, billing and support.
Service Provider means any natural or legal person who processes data on behalf of the Company or assists the Company in providing the Services, including cloud providers, AI model providers, payment processors, KYC / KYB providers, analytics services, technical contractors and business partners.
Usage Data refers to data collected automatically, either generated by the use of the Website or Services, or from the Website or Service infrastructure itself, for example the duration of a page visit.
Website refers to the GixWeb website, accessible at [insert website URL].
You means the individual accessing or using the Website or Services, or the company or other legal entity on behalf of which such individual is accessing or using the Website or Services, as applicable.
2. Collecting and Using Your Personal Data
2.1. Types of Data Collected
Personal Data
While using Our Website or Services, submitting a form, requesting a quotation, participating in a partner program or ordering Services, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personal Data may include, but is not limited to:

• email address;
• first name and last name;
• phone number;
• company name;
• job title;
• country and city;
• company website;
• Telegram, LinkedIn or another contact channel;
• information about current AI API, AI model or cloud providers;
• approximate monthly spend on AI API, tokens, cloud services or other services;
• information about Your business needs, budget, infrastructure, regions, billing requirements and commercial limitations;
• documents or information required for KYC / KYB, payment verification, contract execution or compliance with applicable law.

Usage Data
Usage Data is collected automatically when using the Website or Services. Usage Data may include information such as:

• Your Device Internet Protocol address, such as IP address;
• browser type and browser version;
• Device type and operating system;
• the pages of Our Website that You visit;
• the time and date of Your visit;
• the time spent on those pages;
• referral source;
• unique Device identifiers;
• diagnostic data;
• other technical information about Your interaction with the Website or Services.

When You access the Website by or through a mobile device, We may collect certain information automatically, including the type of mobile device You use, Your mobile operating system, the type of mobile Internet browser You use and other diagnostic data.
Commercial and Technical Data
To prepare a preliminary commercial assessment or proposal, We may collect limited information about Your company and infrastructure, including:

• current AI API, AI model or cloud providers;
• models, APIs, regions or workload types used;
• approximate monthly spend range;
• direct contracts, committed spend, reserved instances or other commercial commitments;
• requirements relating to billing, documentation, data processing, SLA and compliance;
• interest in AI tokens, cloud services, China Connectivity, Cloud Phones or partner programs.

At the first stage, We generally do not request source code, user data, prompts, logs, a full cloud bill or access to Your infrastructure unless such access is specifically required and separately agreed.
3. Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track activity on Our Website and store certain information. Tracking technologies We use may include beacons, tags, pixels and scripts to collect and track information and to improve and analyze Our Website and Services.
You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of Our Website or Services.
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your Device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
We may use the following types of Cookies:
Necessary / Essential Cookies These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users, secure the Website and prevent fraudulent use.
Preference Cookies These Cookies allow Us to remember choices You make when You use the Website, such as language, region or display preferences.
Analytics Cookies These Cookies help Us understand how users interact with the Website, which pages are visited and how We can improve the structure, content and user experience.
Marketing Cookies These Cookies may be used to measure the effectiveness of marketing campaigns, analyze traffic sources and tailor communications with potential customers, where permitted by applicable law.
4. Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain Our Services: including to provide, administer, maintain and improve the Website, commercial proposals, AI API, cloud services, China Connectivity, Cloud Phones, partner programs and other Services.
To manage Your requests: to attend and manage Your requests to Us, prepare quotations, conduct preliminary assessments, clarify details, organize discussions and support communications.
For the performance of a contract: to develop, comply with and undertake orders, invoices, statements of work, partner agreements, commercial proposals and other arrangements with You.
For billing and payment: to issue invoices, process payments, monitor outstanding balances, account for deposits, verify payment information and meet financial obligations.
For KYC / KYB and compliance: to perform customer verification, fraud prevention, sanctions screening, AML / CTF checks, export control checks and requirements of banks, payment processors, Service Providers or regulators.
To contact You: to contact You by email, telephone calls, messengers or other equivalent forms of electronic communication regarding Services, orders, payments, security, updates, commercial proposals or support.
To provide You with news and commercial information: to send information about products, services, partner terms, events, updates and offers, where permitted by law and unless You have opted not to receive such information.
For analytics and improvement: to analyze data, identify usage trends, determine the effectiveness of Our campaigns, improve the Website, products, Services, marketing and Your experience.
For security and prevention of wrongdoing: to protect the rights, property, security and legitimate interests of GixWeb, customers, partners, Service Providers and third parties.
For business transfers: to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Our assets.
5. Legal Bases for Processing
Depending on the circumstances, We may process Personal Data on the following bases:

• Your consent;
• the necessity to perform a contract or take steps before entering into a contract;
• compliance with legal obligations;
• the legitimate interests of GixWeb;
• fraud prevention and security;
• requirements of banks, payment processors, Service Providers, partners or regulators;
• protection of the rights, property and legitimate interests of GixWeb or third parties.

6. Sharing Your Personal Data
We may share Your Personal Data in the following situations:
With Service Providers: We may share Your Personal Data with Service Providers who help Us provide the Services, including cloud providers, AI model providers, infrastructure and telecom partners, Cloud Phone providers, payment processors, banks, KYC / KYB providers, analytics and CRM services, email and communication platforms, legal, accounting and tax advisors, and technical contractors.
With business partners: We may share Your Personal Data with Our business partners where necessary to provide the products, partner terms, discounts, rates, onboarding or commercial proposal requested by You.
With Affiliates: We may share Your information with Our Affiliates for internal operational, commercial, legal or administrative purposes. We will require those Affiliates to honor confidentiality and data protection obligations.
For business transfers: We may share or transfer Your Personal Data in connection with, or during negotiations of, any merger, sale of assets, financing, restructuring, reorganization, liquidation or transfer of all or part of Our business.
As required by law: We may disclose Your Personal Data where required by law, court, regulator, government authority, bank, payment processor, Service Provider, or where such disclosure is necessary to protect the rights and legitimate interests of GixWeb.
With Your consent: We may disclose Your Personal Data for any other purpose with Your consent.
7. Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.
We may retain Your Personal Data for a longer period where necessary to:

• perform contracts;
• maintain billing and tax records;
• comply with legal obligations;
• resolve disputes;
• protect the rights of GixWeb;
• prevent fraud;
• meet the requirements of banks, payment processors, Service Providers or regulators.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen security, improve the functionality of Our Website or Services, or when We are legally obligated to retain this data for longer periods.
8. Transfer of Your Personal Data
Your information, including Personal Data, may be processed in the United Arab Emirates and in any other places where the Company, Service Providers, partners, contractors or technical infrastructure involved in the processing are located.
This means that Your information may be transferred to - and maintained on - computers located outside Your state, province, country or other governmental jurisdiction where data protection laws may differ from those of Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy, and that appropriate controls are in place to protect Your data and other personal information.
9. Delete, Correct or Access Your Personal Data
You may have the right to:

• request access to Personal Data We hold about You;
• request correction of inaccurate or incomplete data;
• request deletion of Personal Data;
• request restriction of processing;
• object to processing;
• opt out of marketing communications;
• withdraw consent where processing is based on consent.

To exercise these rights, You may contact Us at: [insert e-mail].
Please note, however, that We may need to retain certain information when We have a legal obligation or lawful basis to do so, including for contract performance, dispute resolution, fraud prevention, compliance with agreements or protection of the legitimate interests of GixWeb.
10. Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition, financing, restructuring, reorganization or asset sale, Your Personal Data may be transferred. We will take reasonable steps to ensure that Your Personal Data remains protected in connection with such transfer.
Law Enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities, such as a court, regulator, government agency or law enforcement authority.
Other Legal Requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• comply with a legal obligation;
• protect and defend the rights or property of the Company;
• prevent or investigate possible wrongdoing in connection with the Website or Services;
• protect the personal safety of users, customers, partners or the public;
• protect against legal liability;
• comply with requirements of Service Providers, banks, payment processors or regulators.

11. Security of Your Personal Data
The security of Your Personal Data is important to Us. We use commercially reasonable organizational, technical and administrative measures to protect Personal Data from unauthorized access, alteration, disclosure, loss or destruction.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While We strive to use commercially reasonable means to protect Your Personal Data, We cannot guarantee its absolute security.
You are also responsible for keeping Your credentials, Devices, corporate systems, payment information, API keys and other access details secure.
12. Children's Privacy
Our Website and Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13.
If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We will take steps to remove that information from Our systems.
If We need to rely on consent as a legal basis for processing information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
13. Links to Other Websites
Our Website or Services may contain links to other websites, services, platforms or providers that are not operated by Us. If You click a third-party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies, security or practices of any third-party sites, services or providers.
14. Commercial Communications and Opt-Out
We may send You commercial, informational or marketing communications if You have requested information, interacted with Us, are a customer or partner, or where such communication is permitted by applicable law.
You may opt out of receiving marketing communications by following the unsubscribe link where available, or by contacting Us at: [insert e-mail].
Even if You opt out of marketing communications, We may still send You operational, legal, payment, service and security notices related to Your Services or contractual relationship with GixWeb.
15. Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date at the top of this Privacy Policy.
Where changes are material, We may notify You by email, through the Website or by another available method before the changes become effective, where required by law or reasonably necessary.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page, unless otherwise stated.
16. Contact Us
If You have any questions about this Privacy Policy or the processing of Your Personal Data, You can contact Us:
GixWeb Tech FZ-LLC
Registration No.: 0000004087363
Services Licence No.: 47031889 | Media Licence No.: 17008612
Licensed address: VUET2856, Compass building - Al Hulaila, AL Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
Office / correspondence address: Burlington Tower, Office 612, Business Bay, Dubai, United Arab Emirates
Email: sales@gixweb.io